Clinic policies
How we look after you, in plain words.
These policies apply at all four Greatsound clinics in Pune, Delhi and Bengaluru, and on home visits.
Appointments
- Our clinics are open Monday to Saturday, 10:00 am – 7:00 pm.
- Book online, by phone or on WhatsApp. We confirm every booking by phone, WhatsApp or email.
- To change or cancel, call +91 9429690093 or WhatsApp +91 9321220379. Early notice lets us offer the slot to someone else.
- If you are running late, let us know. We will fit you in or offer another time.
- Family members are welcome to join any appointment.
Hearing test
- Every fitting starts with a free digital hearing test lasting about 45 minutes.
- We explain your results in plain language and you can ask for a copy of your audiogram.
- If you don't need a hearing aid, we will tell you. There is no obligation to buy.
Trial and fitting
- You can trial a hearing aid before you decide to buy.
- Each device is programmed to your own hearing test results by an RCI-registered audiologist.
- We fit genuine devices that carry the manufacturer's warranty.
Aftercare
- Programming and fine-tuning are free for the life of the device.
- Bring your hearing aid in for cleaning, checks or repair advice whenever it is needed.
- Warranty repairs are handled with the manufacturer under their warranty terms.
Medical referral
- Hearing aids manage hearing loss; they do not cure it.
- If we see signs such as sudden hearing loss, ear pain, discharge, bleeding or dizziness, we will refer you to an ENT doctor before any fitting.
- Information on this website is general and is not a diagnosis.
Your personal details
- Details you share in our forms are used only to arrange and support your care.
- Only authorised clinic staff can see booking requests.
- We do not sell or share your details with advertisers.
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